Making an impact

We’ve worked with some of the most recognisable organisations in the market and across the Board. Clients who are savvy enough to know what is important in a trusted business adviser: smart, capable, credible, independent thinking and an absolute focus on delivering business value and outcomes… and pricing that is competitive in the market.

We work across all sectors and our clients are typically international organisations and FTSE 100 / 250 companies though also include smaller OMBs, public and not for profit sector organisations.

Client testimonials

“HomeServe UK is a constantly changing business. We recently acquired a national business slightly outside our core but one which is very complimentary. We have also invested heavily in new systems technology in the core business which are just starting to come on line. To help us understand the baseline from which we were operating we engaged Merlin Consultancy headed by their CEO Bill Kane, to carry out Business Diagnostics across both the new acquisition and our core operations in the main business. Merlin was recommended to me by a member of our board who had worked successfully with Bill in a past company. These Diagnostics, which were turned around in a short period with only light touch support from my BAU teams provided us with not only the baseline but a forward looking plan of how we could be both more efficient and Customer focused. We have implemented many of the changes suggested and are focused on the rest as we move forward. It was a very collaborative process and one which was definitely worth the cost and effort. Thanks Bill and the whole Merlin Team.”

Greg Reed

CEO, HomeServe UK

The Merlin Team, led by Paul, have been instrumental in our Finance & Operations Transformation journey – helping us to navigate through the project’s many layers of complexity. They carried out a Current State Assessment in a remarkably short period of time, leveraging their deep expertise together with input from our Finance team and stakeholders across the business. Merlin then worked collaboratively with us to design the target state and practical implementation plan. They remain in the wings as a critical friend and sounding board to support the ongoing implementation and our continuous improvement efforts. A great piece of work that has laid the foundations and pillars for Finance & Operations to really move the game forward.
Dabinder Hutchinson

Finance and Operations Director, ICAEW

“Working with Yvonne has been a breath of fresh air, quickly becoming a trusted friend and colleague, her style of coaching has enabled me to shape my thoughts and implement plans to overcome obstacles and forge a path forward. Yvonne has helped me gain confidence and empowered me to clearly identify the areas on which to focus in order to bring the greatest benefit to my business, my team and me as an individual.”
Jennifer Faichney

Head of HR, Energy Assets Ltd

“I attended the course expecting a little more in-depth appreciation about Lean tools and thinking. But what I got was so much more! It focussed on people and how to understand what drives and motivates them, and how to use this information for mutual benefit. Certainly one of the best courses I have ever attended.” 

Course Participant

Network Rail

“The Merlin Team, led by Bill, carried out the Business Diagnostics in a remarkably short period of time. They provided me with not only the baseline but a fully costed and detailed plan of how I could integrate the recent acquisitions, improve our performance, drive a ‘can do’ culture and begin to take advantage of the scale we had created but were not optimising. We are now in full implementation of our ‘EA Way’ business transformation programme and Merlin are sitting firmly beside my Executive and Management teams as we deliver our future operating model and platform for growth. A great piece of work that has, from the outset, been entirely practical, deliverable and been carried out with us, not done to us.”

Colin Lynch

CEO, Energy Assets Ltd

“We appointed Paul and his team over other firms on the basis of their proven track record and the calibre of the senior team members. The team have made a significant contribution to the success of our strategic change programme through continuous programme assurance ‘health checks’ plus ‘deep dives’ around key milestones. They have involved specialists from other disciplines including procurement and cyber security. Their recommendations and challenges have been delivered in a constructive manner and have focussed on ‘value-added’ topics rather than simply providing lists of low-level areas to be improved.”

Programme Manager

Business Systems Transformation Programme

“We have worked with Jenny on many Procurement Projects across IT, Facilities, HR and Finance, and they have consistently delivered savings and efficiencies. They are extremely knowledgeable, I am yet to find an area of spend they haven’t worked on previously bringing market knowledge and category specific insights. Every Specialist and Project Manager that has worked as a part of the delivery team has demonstrated a real drive to innovate and deliver value. I have confidence that they can continually deliver optimal savings, but more importantly they make sure they are tangible, measurable and realised.”


Professional Services Firm

“Previously my goals have seemed too distant or unlikely. However, through being coached some of these goals have been achieved (even excelled) and others are now close. Empowering an individual to realise and then chase their own dreams and aspirations is the most satisfying thing to me as a leader. Effective coaching is the key to making this a reality.”


BAE Systems