Operations Transformation

Merlin’s Operations Transformation practice helps clients implement their corporate strategy and transform their core business and operations to prepare for growth, embrace the digital agenda and maximize operational efficiency.

Our proven Value Stream Assessment provides the insight to identify and prioritise strategic and tactical improvements to business operating models and ways of working.

We bring the breadth and depth of Merlin’s capabilities and tools to our clients, delivering real value by designing and running impactful transformation programs and performance improvement initiatives.

Among some specific methodologies we have developed there are solutions and approaches for:

  • Shared Services Design, Build and Optimisations,
  • Contact Centre and Channel Optimisation, and
  • Measuring and Improving Working Capital Performance.

We also have a real focus on delivering practical, strategy-driven value across the end-to-end Supply Chain. We partner with a number of technology providers including Oracle (Cloud & E-Business Suite).

Our collaborative approach is designed to involve our clients’ staff, shaping the design and implementation approach with knowledge transfer built-in.

As an extension we are often asked to provide tailored training and coaching of clients’ staff on our tools and techniques which supports continuous improvement efforts.

Operations Transformation – core capabilities

Operations Strategy & Vision

Value Stream Assessment

Operational Due Diligence


SSC & Lean Transformation

Capital Performance

Supply Chain

Find out more about our full suite of services

Our global network of professionals draws on the strength of Merlin’s full suite of services and industry experience to focus solutions on the real issues affecting businesses today. We work collaboratively with our clients to create long-term value.